Protect Yourself from Scams and Fraud Online
At Westrock Financial Ltd., your safety is our top priority. As an online lender, we take fraud seriously and are committed to helping you stay informed and secure. Please take a moment to read the information below to protect yourself from scams and fraud.
✅ How We Send Your Funds
Once your loan is approved, we send the funds via Interac e-Transfer to the email address on file. According to our records, once an e-transfer is deposited successfully, it means the transaction has been completed and the funds have been accepted via the designated email.Please note:
- After an e-transfer is sent, we cannot control where the funds are deposited.
- The responsibility of Westrock Financial Ltd ends once the transfer is sent.
If you believe someone else accessed your email and intercepted the e-transfer, this may be the result of a security breach outside our systems.
🛡 Common Loan Scams to Watch Out For
Scammers often impersonate legitimate lenders to trick people into sending money or sharing personal information. Here’s what to watch for:
🚫 Red Flags:
🚫 Being asked to pay a fee upfront for a loan.
🚫 Requests for payment via gift cards, cryptocurrency, or wire transfers.
🚫 Receiving communication from unofficial emails or non-company websites.
🚫 Being asked to share banking passwords or login credentials.
💡 Tip: Westrock Financial will never ask for payment before disbursing a loan or for your online banking login information.
🛡 🔐 How to Protect Yourself
- Use a strong, unique password for your email and banking accounts.
- Enable two-factor authentication (2FA) on all accounts.
- Regularly monitor your bank statements and credit reports.
- Never click on suspicious links or provide sensitive information to unverified sources.
- Verify that you're on our official website: www.mycanadapayday.com
📝 What To Do If You've Been Scammed
If you believe you were a victim of fraud involving a loan or e-transfer:
- Contact your local police to report the incident.
- Once a report is filed, share the following with us:
- Police case number
- Copy or summary of the police report (if available)
We will forward this information to our banking partner to investigate further on your behalf.
💰 Loan Repayment Responsibility
We understand that being a fraud victim is stressful. However, as per your signed loan agreement, you are still responsible for the repayment of your loan. We’re here to help guide you through the process and support you however we can.
🏛️ Verify a Licensed Lender
To ensure you're dealing with a legitimate and licensed lender, contact the appropriate Ministry in your province. Here is the information for each region:
Alberta
Ministry: Alberta Consumer Protection
Phone: 1-877-427-4088
Website: alberta.ca/consumer-protection
British Columbia
Ministry: Consumer Protection BC
Phone: 1-888-564-9963
Website: consumerprotectionbc.ca
Manitoba
Ministry: Consumer Protection Manitoba
Phone: 1-800-782-0067
Website: gov.mb.ca/consumerprotection
New Brunswick
Ministry: Service New Brunswick
Phone: 1-888-762-8600
Website: snb.ca
Newfoundland and Labrador
Ministry: Service NL
Phone: 1-877-968-2600
Website: gov.nl.ca/servicenl
Nova Scotia
Ministry: Service Nova Scotia and Municipal Relations
Phone: 1-800-670-4357
Website: novascotia.ca
Ontario
Ministry: Ontario Ministry of Government and Consumer Services
Phone: 1-800-889-9768
Website: ontario.ca/consumer-protection
Prince Edward Island
Ministry: Office of the Attorney General
Phone: 1-800-374-0995
Website: ag.gov.pe.ca
Quebec
Ministry: Office de la protection du consommateur (Consumer Protection Office)
Phone: 1-888-672-2556
Website: opc.gouv.qc.ca
Saskatchewan
Ministry: Saskatchewan Financial and Consumer Affairs Authority
Phone: 1-877-880-5550
Website: fcaa.gov.sk.ca
Feel free to contact the appropriate agency if you have any doubts about the legitimacy of a lender. Always ensure the company you're working with is properly licensed and regulated to avoid falling victim to fraud or scams.
📞 Contact Interac & Get Support
For help with e-transfer-related issues or to report fraud directly:
Interac Support
🌐 www.interac.ca
📞 1-888-238-6433
Still Have Questions?
We’re here to help. If you suspect fraud, or have concerns about your loan, don’t hesitate to contact us:
📧 Email: getpaid@mycanadapayday.com
📞 Phone: 877-730-8406
⚠️ Reminder:
Always verify you're communicating with a legitimate representative of Westrock Financial Ltd. If in doubt, call us directly before taking any action.